Claims Handling and Management

ASM manages marine, cargo and logistics claims on behalf of insurers, P&I Clubs, brokers and their insureds. As a local claims agent in Beirut, we take each claim from first notification through investigation, documentation and settlement. Overseas insurers get fast, reliable handling on the ground in Lebanon, and claims are handled efficiently, accurately and within policy terms.

As the Lloyd's Agent in Beirut since 2015 and the CESAM-appointed Average Agent for Lebanon, ASM handles claims to the standards expected by the international insurance market. Our in-house claims handlers are certified in Lloyd's Claims Handling and Recovery, Module 3.

Claims Handling Services

• Claims notification and registration: receiving and acknowledging claims, and appointing surveyors promptly

• File management: gathering documents, corresponding with all parties and keeping insurers updated

• Claims documentation: checking bills of lading, invoices, packing lists, survey reports and carrier correspondence

• Coverage review: checking each claim against policy terms, conditions and exclusions

• Settlement and negotiation: agreeing quantum with claimants and settling within the authority given by insurers

• Claims record review: auditing claims files and histories for insurers and brokers

Claims Process Support for Insurers

Beyond individual claims, ASM helps insurers and brokers improve how they handle claims. We review claims records, analyse loss trends and performance, and recommend loss-prevention measures. We also set up clear claims procedures, templates and training for claims teams.